ORDER PROCESSING:
Please allow 1-7 days to process your order. Expect an email within this time frame to let you know your order is on the way!
DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping charges for your order will be calculated and displayed at checkout. All orders from the U.S. will be free shipping.
INTERNATIONAL SHIPPING:
We offer international shipping to the following countries:
- Canada
- UK, Italy, Sweden, Denmark, Netherlands, France, Spain,
- Japan, South Korea, Thailand, Singapore, Indonesia, Malaysia
- Australia, New Zealand
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Riceballkim© is not responsible for these charges if they are applied and are your responsibility as the customer.
- Customs Duties & Taxes:
- International customers are responsible for any customs fees, import duties, or taxes imposed by their country.
- These fees are not included in the checkout price and must be paid by the customer upon delivery.
- We recommend checking with your country’s customs office for potential charges before ordering.
- If customs fees are refused, the package may be returned or discarded, and we cannot offer a refund or replacement.
LOST OR DELAYED PACKAGING
I am not responsible for shipping delays caused by the carrier. If your package is lost or delayed beyond the estimated delivery time, please contact the carrier directly with your tracking number to file a claim.
If you have any further questions, please don't hesitate to contact me at [email protected] within 14 days of receipt.